More than half of UK financial services complaints take longer than 3 days to resolve. Do yours?
Most AI was not built for regulated, multi-system environments. It works in pilots, but fails at deployment. Noxus executes and gets complaints closed faster.
*FCA aggregate and firm-level complaints data, H1 2025
Trusted by teams at
What the FCA data shows
AI investment is at an all-time high.
Resolution speed is going backwards.
What's left is regulated, evidence-heavy, multi-system work that drives measurable costs.
Complain complexity is driving costs up with £283M in redress paid
More than half of complaints are found in the customer's favour with a 57.9% upheld rate
30–33pp performance gap between the fastest and slowest firms
Where Noxus comes in
Noxus starts where your current AI tools can no longer help.
The cases sitting in the queue need four to six systems, policy checks, approval chains, and a documented outcome. Noxus AI Workers execute the full workflow.
Executes, does not assist
Noxus does not summarise the case or draft a reply. It runs the workflow: read, decide, write back, confirm, and close the case.
Built for legacy infrastructure
Core banking, CRM, document management, case tools — Noxus connects to the systems your operation actually runs on, not a clean API-first stack.
Governed and auditable
Every action is logged. Approval thresholds are encoded. Sensitive cases route to a human. SOC 2 Type I · ISO 27001 · GDPR-ready.
DEPLOYED Across financial services
Six workflows. Real operational environments. Live results.
Complaint resolution
30–65%
End-to-end automation
(in-policy)
~25%
AHT reduction
20–35%
Repeat contact reduction
Deployed at
Customer profile updates
35–60%
End-to-end automation
(in-policy)
~35%
AHT reduction
30–50%
Cost per case reduction
Payment confirmation issuance
60–85%
End-to-end automation
(in-policy)
Under 30 min
Time to deliver proof
30–55%
Cost per ticket reduction
Deployed at
Application document collection
60–85%
End-to-end automation
(in-policy)
30–50%
Touches per application reduction
25–45%
Cycle time reduction
Transaction dispute investigation
35–60%
End-to-end automation
(in-policy)
30–45%
Touches per case reduction
25–40%
Repeat contact reduction
Lost or stolen card handling
40–65%
End-to-end automation
(in-policy)
under 2 min
Time to containment
~40%
AHT reduction
Deployed at
How it deploys
Live in production in under a month. Inside your system.
1
Scope the first queue
Noxus Deployment Engineers identify your highest-volume, highest-cost workflow. Clear criteria: volume, policy clarity, system access.
2
Connect your systems
Noxus integrates with the systems your team already runs on - core banking, CRM, case management, document store.
3
Measure ROI
Automation rate, handling time, repeat contact, cost per case are tracked from day one.
SOC 2 Type I · ISO 27001 · GDPR-ready · Data stays in your environment
You've seen the data. Now see what it looks like in your operation.
A 30-minute workflow diagnostic with Noxus maps your highest-volume queue against real deployment benchmarks from live financial services environments.
Frequently Asked
Trusted by teams running the operations
Does Noxus replace our existing systems?
No. Noxus deploys inside your existing infrastructure. Core banking, CRM, case management, document store - we connect to what you already run on and nothing gets replaced.
How long does it take to go live?
The standard deployment timeline is under a month from scoping to production. Noxus Deployment Engineers handle the integration and encoding of your policies. Your team does not need to build anything.
Which workflows can Noxus handle?
Any complex, policy-governed workflow that requires pulling context from multiple systems, applying rules, routing approvals, and writing outcomes back. The most common starting points in financial services are complaint resolution, profile updates, payment confirmation, document collection, transaction disputes, and card handling.
Is Noxus compliant with FCA and Consumer Duty requirements?
Yes. Every action is logged with a full audit trail. Approval thresholds and escalation paths are encoded per your firm's policies. Sensitive cases route to a human. Noxus is SOC 2 Type I certified, ISO 27001 compliant, and GDPR-ready.
How does Noxus handle cases that fall outside policy?
Any case that exceeds defined thresholds or falls into an exception category is routed to a human with full context attached (the case record, the relevant policy, and the reason for escalation). The human decides and Noxus logs the outcome.
Where do I start?
Book a workflow diagnostic. We scope your highest-volume queue, map the integration requirements, and give you a clear picture of what automation rate and cost reduction are realistic for your environment.
