How CUF saved 600 hours a month by automating patient communications with Noxus

A leading private healthcare provider in Portugal serving millions of patients annually, with a team managing patient communications and document processing at scale

At a glance…

600+hours of manual work saved every month

95%+precision in automated processing

3,000+patient communications processed automatically per month

2 monthsto go live

CUF, a leading private healthcare provider under pressure from its own growth

José de Mello Saúde, CUF, is a leading private healthcare provider in Portugal, serving millions of patients annually. Rapid growth, strict regulatory requirements, and rising patient demand put their operations under pressure. Staff hours were being absorbed by routine administrative work that should not have required human attention.

3,000+ patient messages a month, every one handled manually

Over 3,000 patient messages were handled manually every month. Each one required staff time to read, categorise, route, and respond. Document handling was manual too, with incoming files requiring individual processing regardless of format or complexity.

The volume was manageable until it wasn't. Scaling the operation meant either adding headcount or compromising response times. Neither was acceptable in a regulated healthcare environment where accuracy and compliance are non-negotiable.

Deployed inside CUF's private cloud, fully compliant, no data leaving their environment

CUF deployed Noxus inside their private cloud infrastructure, fully compliant, with no data leaving their environment.

Incoming patient messages are categorised, routed, and processed automatically by the AI Worker. Manual document handling was replaced with automated digitisation and extraction. Complex cases are flagged and routed to human staff instantly, with no delay in the handoff.

The system went live in 2 months.