How a European auto insurer automated 75% of FNOL claims with Noxus

A high-volume auto insurer with FNOL processing under pressure

A European auto insurer processing a high volume of First Notice of Loss claims monthly. Manual processing, outsourced providers, and unstructured claims documents were driving up costs and putting SLA compliance at risk.

Manual processing, outsourced cost, and SLA exposure

FNOL processing was entirely manual. Outsourced providers were handling claims data extraction from accident reports, handwritten forms, and policy documents — at a cost that scaled with volume. Manual handling caused errors. Errors caused delays. Delays risked SLA breaches.

There was no capacity to scale without adding cost, and slow turnaround on queued cases was a consistent compliance exposure.

Deployed inside the insurer's own infrastructure, no outsourced dependency

The insurer deployed Noxus to execute the FNOL workflow inside their own infrastructure, fully compliant, with no dependency on outsourced processing.

Unstructured claims documents are extracted and structured automatically into core systems. Policy data previously retrieved manually is now pulled and validated automatically. Cases stuck in queues are processed instantly, with exceptions routed for human review.

The AI Worker operates within the insurer's existing infrastructure. No migration. Fully compliant.

The system went live in two months.

What we achieved

The results:

• 75% of FNOL claims fully automated

• 93% accuracy in claims data processing

• SLAs met consistently

• Live in two months

If you're curious about how Noxus could help your team, get in touch with us using the form below.